Resole and Restoration

Our shoes are resoleable. For most shoes, and especially for minimalist shoes, the sole is the first thing to wear out. What good is all that full-grain leather and strong stitching if the bottom is worn out? When your pair of the Primal Professional needs a new sole, send it in to us.

We are proud to partner with Resole Patrol to provide a comprehensive Restoration package. Not only will they remove the old sole and attach a new one, but they’ll also refinish the upper, fix any stitching that may have come loose, and replace the laces. For a fraction of the price, your shoes will be good as new.

Ready to Restore your favorite shoes? Click the link below to download our PDF form!


Frequently Asked Questions

HOW MUCH DOES IT COST? $85 for the comprehensive Restoration package, plus $10 for return shipping within the USA. 

WHAT IF I'M OUTSIDE THE USA? Please contact our provider at the email or phone number provided in the form to discuss return shipping options and price quotes. 

HOW LONG WILL IT TAKE? Your shoes will be in-house for 5 - 10 business days.

WILL I GET STATUS UPDATES? If you sent your shoes with the recommended tracking, then you can check and confirm that they've arrived at our provider. Once work has been completed, you will receive a ship notification with tracking information when they are en route back to you. If you have any concerns about your order between then, please contact our provider at the email or phone number provided in the form.

WHAT IF I NEED A SPECIAL REPAIR / RUSH DELIVERY? Please contact our provider at the email or phone number provided in the form.

Sizing, Fit, & Feel

I. Sizing

  1. Let's start by asking: What shoe size (US Men's) normally fits you best? To convert from other sizing standards, see this chart.
  2. Is that a Narrow width? Go one size down for our shoes.
  3. Is that a Medium width? Depending on how roomy you like the toebox, go one size down OR order the same size.
  4. Is that a Wide width? Order the same size for our shoes.
  5. Don’t know the width of your shoes? They’re most likely Medium. 

II. Fit & Feel

This image shows roughly how/where your feet should sit inside a pair of Carets, at right. 

At left is a typical dress shoe, same size and same Wide width. You can see that it is still 1 or 2 cm longer than ours. Most sleeker dress shoes have a fair amount of unoccupied space in the front. We took advantage of that and used it to give you a wide toebox without looking like it. Dress shoes get even longer if we start looking at chisel-toe and pointy-toe styles. But even though these conventional dress shoes are longer, you still feel cramped because of the heel lift and the fact that their shoes are widest at the ball of the foot. Ours are widest at the toes, as a foot naturally is.

If the widest part of your feet (i.e. your toes) occupies the widest part of our shoes, then you are wearing the right size.

Regarding groundfeel, Carets' outsole is 4mm thick, with another 4mm of leather and cork between that and your feet. The polyurethane we use for the outsole was selected for durability, which is more important than groundfeel in a shoe like this. The 2-part (polyurethane + leather/cork) design allows for the shoes to be resoled like good dress shoes and unlike most minimalist shoes.

Expect Carets to feel less like FiveFingers and more like flat-bottomed skate shoes with the insoles removed.

In the end, what matters most is that you are happy with your shoes! We will gladly take them back (365-day free returns and exchanges, click for details) and I am honored that you gave us a shot.