Returns & Exchanges

USA: Free Shipping & Returns

We offer free standard shipping, and free return labels. 

Click HERE to begin a USA return.

 

International: Discounted Shipping & Free Shipping On Replacements

If you're outside the USA, we offer a discounted shipping rate of $27 to anywhere, and FREE shipping on replacement orders. We can't generate prepaid return labels outside the USA, so you will have to get your originals back to us.

Click HERE to begin an International return.

 

 

365-day "Test Drive"

We give you 365 days (one whole year!) to decide whether Carets are your new favorite shoes.

Unlike other shoe companies, we're okay with you wearing your shoes outside and really testing them out in your day-to-day! You chose our shoes for Comfort, and Comfort can't be accurately assessed by wearing them for a few minutes, indoors, on carpet!

If you need to return them, just make sure you clean off any dirt or mud before sending them back. Common courtesy, right? =) If necessary, your local cobbler can make them good as new with a clean, condition, and shine.

  • Wrinkles? Okay! It's practically unavoidable.
  • Dirt or mud? Not Okay! Please clean this off.
  • Scuffs? Not Okay! Please have these buffed out. Your local cobbler is great at this.
  • Deep cuts or scratches? Never Okay! If you return shoes with deep cuts or scratches, you will lose your refund and your shoes.

 

Zero-Risk Pre-Orders

Cancel your pre-order for a full refund anytime before ship date. 

 

Outsole Wearing Thin?

All Carets shoes are RESOLEABLE, and are eligible for our full recrafting service.

Click HERE for more details.

Sizing, Fit, & Feel

I. Sizing

  1. Let's start by asking: What shoe size (US Men's) normally fits you best? To convert from other sizing standards, see this chart.
  2. Is that a Narrow width? Go one size down for our shoes.
  3. Is that a Medium width? Depending on how roomy you like the toebox, go one size down OR order the same size.
  4. Is that a Wide width? Order the same size for our shoes.
  5. Don’t know the width of your shoes? They’re most likely Medium. 

II. Fit & Feel

This image shows roughly how/where your feet should sit inside a pair of Carets, at right. 


At left is a typical dress shoe, same size and same Wide width. You can see that it is still 1 or 2 cm longer than ours. Most sleeker dress shoes have a fair amount of unoccupied space in the front. We took advantage of that and used it to give you a wide toebox without looking like it. Dress shoes get even longer if we start looking at chisel-toe and pointy-toe styles. But even though these conventional dress shoes are longer, you still feel cramped because of the heel lift and the fact that their shoes are widest at the ball of the foot. Ours are widest at the toes, as a foot naturally is.

If the widest part of your feet (i.e. your toes) occupies the widest part of our shoes, then you are wearing the right size.

Regarding groundfeel, Carets' outsole is 4mm thick, with another 4mm of leather and cork between that and your feet. The polyurethane we use for the outsole was selected for durability, which is more important than groundfeel in a shoe like this. The 2-part (polyurethane + leather/cork) design allows for the shoes to be resoled like good dress shoes and unlike most minimalist shoes.

Expect Carets to feel less like FiveFingers and more like flat-bottomed skate shoes with the insoles removed.


In the end, what matters most is that you are happy with your shoes! We will gladly take them back (365-day free returns and exchanges, click for details) and I am honored that you gave us a shot.