Returns - International - Too Big

How Should My Shoes Fit?

The widest part of your feet should match with the widest part of your shoes, like the image below.  

Easy Fix: Tongue Pads

If the toebox is fine but the back half is loose, you can try purchasing tongue pads to insert under the tongue. These can be found at supermarkets, department stores, shoe repair shops, and online. I'd be happy to reimburse you for this, just send me a photo of your receipt!

     

    However, if the toebox is too loose, we should get you a smaller size. US whole sizes are measured in increments of 1/3 inch or 8.47 mm. One size down = 1/3 inch shorter. In this case, I have 2 options for you.

     

    Return Option A: Compare Side-by-Side

    You can order another size, compare them side-by-side with your current pair, and decide which one fits best. 

     

    Return Option B: Return Now, Refund, Reorder

    You can return your original pair, and wait for your refund, before you order another size to try. Option B takes more time and runs the risk of the original pair fitting better. Option B is for customers who don’t want 2 outstanding charges on their credit card.

     

    Instructions for ordering your replacement pair…

    1. Order your replacement on https://caretsco.com/collections/main-store.
    2. We send out replacements for free, so use discount code INTL-EXCH and shipping will be $0.
    3. Note: It might say “pre-order” for the SKU you want. I try to keep a few pairs on-hand for existing customers needing size exchanges, so I might be able to send you a replacement sooner than what it says, or even right away.
    4. If the current price is higher than what you paid at pre-order, REPLY to your order confirmation with your original order # and price paid. I'll refund the difference.

    I apologize in advance, I can’t change the declared value or mark it as anything but Merchandise, because I don’t want your government banning me from doing business in your country.

     

    Instructions for returning...

    1) Make sure shoes are CLEAN, Like New.

    Unlike other shoe companies, we're okay with you wearing your shoes outside! Just make sure you clean off any dirt or mud before sending them back. Common courtesy, right? =)

    If necessary, your local cobbler can make them good as new with a clean, condition, and shine.

    • Wrinkles? Okay! It's practically unavoidable.
    • Dirt or mud? Not Okay! Please clean this off.
    • Scuffs? Not Okay! Please have these buffed out. Your local cobbler is great at this.
    • Deep cuts or scratches? Never Okay! If you return shoes with deep cuts or scratches, you will lose your refund and your shoes.

    2) Pack the items for Return:

    Make sure the LEFT shoe tree goes into the LEFT shoe, and the RIGHT shoe tree goes into the RIGHT shoe. Switching the shoe trees can distort your shoes and forfeit your refund.

    3) Shipping

     

    Send the returning pair of shoes to...

     

    Name: Carets - EasyPost

    Address 1: 180 South 1140 West

    Address 2: Suite 16A - Dock Door 15

    City: Ogden

    State: UT

    Postal code: 84404

    Tel: +1-626-709-6862

    Email: CARE@CARETSCO.COM

     

    Since it’s a high-value package, insurance is recommended! Thank you =)



    4) What's Next?

    • Please allow 10 business days once the item is received to process your refund.
    • Refunds will be made to the original payment method.
    • You will receive an email confirming your refund.

     

    Thank You!

      Sizing, Fit, & Feel

      I. Sizing

      1. Let's start by asking: What shoe size (US Men's) normally fits you best? To convert from other sizing standards, see this chart.
      2. Is that a Narrow width? Go one size down for our shoes.
      3. Is that a Medium width? Depending on how roomy you like the toebox, go one size down OR order the same size.
      4. Is that a Wide width? Order the same size for our shoes.
      5. Don’t know the width of your shoes? They’re most likely Medium. 

      II. Fit & Feel

      This image shows roughly how/where your feet should sit inside a pair of Carets, at right. 


      At left is a typical dress shoe, same size and same Wide width. You can see that it is still 1 or 2 cm longer than ours. Most sleeker dress shoes have a fair amount of unoccupied space in the front. We took advantage of that and used it to give you a wide toebox without looking like it. Dress shoes get even longer if we start looking at chisel-toe and pointy-toe styles. But even though these conventional dress shoes are longer, you still feel cramped because of the heel lift and the fact that their shoes are widest at the ball of the foot. Ours are widest at the toes, as a foot naturally is.

      If the widest part of your feet (i.e. your toes) occupies the widest part of our shoes, then you are wearing the right size.

      Regarding groundfeel, Carets' outsole is 4mm thick, with another 4mm of leather and cork between that and your feet. The polyurethane we use for the outsole was selected for durability, which is more important than groundfeel in a shoe like this. The 2-part (polyurethane + leather/cork) design allows for the shoes to be resoled like good dress shoes and unlike most minimalist shoes.

      Expect Carets to feel less like FiveFingers and more like flat-bottomed skate shoes with the insoles removed.


      In the end, what matters most is that you are happy with your shoes! We will gladly take them back (365-day free returns and exchanges, click for details) and I am honored that you gave us a shot.