The widest part of your feet should match with the widest part of your shoes, like the image below.
If the toebox is fine but the back half is loose, you can try purchasing tongue pads to insert under the tongue. These can be found at supermarkets, department stores, shoe repair shops, and online. I'd be happy to reimburse you for this, just send me a photo of your receipt!
However, if the toebox is too loose, we should get you a smaller size. US whole sizes are measured in increments of 1/3 inch or 8.47 mm. One size down = 1/3 inch shorter. In this case, I have 2 options for you.
You can order another size, compare them side-by-side with your current pair, and decide which one fits best.
You can return your original pair, and wait for your refund, before you order another size to try. Option B takes more time and runs the risk of the original pair fitting better. Option B is for customers who don’t want 2 outstanding charges on their credit card.
I apologize in advance, I can’t change the declared value or mark it as anything but Merchandise, because I don’t want your government banning me from doing business in your country.
Unlike other shoe companies, we're okay with you wearing your shoes outside! Just make sure you clean off any dirt or mud before sending them back. Common courtesy, right? =)
If necessary, your local cobbler can make them good as new with a clean, condition, and shine.
Make sure the LEFT shoe tree goes into the LEFT shoe, and the RIGHT shoe tree goes into the RIGHT shoe. Switching the shoe trees can distort your shoes and forfeit your refund.
Send the returning pair of shoes to...
Name: Carets - EasyPost
Address 1: 180 South 1140 West
Address 2: Suite 16A - Dock Door 15
Postal code: 84404
Since it’s a high-value package, insurance is recommended! Thank you =)
At left is a typical dress shoe, same size and same Wide width. You can see that it is still 1 or 2 cm longer than ours. Most sleeker dress shoes have a fair amount of unoccupied space in the front. We took advantage of that and used it to give you a wide toebox without looking like it. Dress shoes get even longer if we start looking at chisel-toe and pointy-toe styles. But even though these conventional dress shoes are longer, you still feel cramped because of the heel lift and the fact that their shoes are widest at the ball of the foot. Ours are widest at the toes, as a foot naturally is.
Regarding groundfeel, Carets' outsole is 4mm thick, with another 4mm of leather and cork between that and your feet. The polyurethane we use for the outsole was selected for durability, which is more important than groundfeel in a shoe like this. The 2-part (polyurethane + leather/cork) design allows for the shoes to be resoled like good dress shoes and unlike most minimalist shoes.