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Returns - International - Too Big

How Should My Shoes Fit?

The widest part of your feet should match with the widest part of your shoes, like the image below.  

Easy Fix: Tongue Pads

If the toe box is fine but the back half is loose, you can try purchasing tongue pads to insert under the tongue. These can be found at supermarkets, department stores, shoe repair shops, and online. We’'d be happy to reimburse you for this, just send us a photo of your receipt!

However, if the toe box is too loose, we should get you a smaller size. US whole sizes are measured in increments of 1/3 inch or 8.47 mm. One size down = 1/3 inch shorter. In this case, We have two options for you

Return Option A: Compare Side-by-Side

You can order another size, compare them side-by-side with your current pair, and decide which one fits best. 

Return Option B: Return Now, Refund and Reorder

You can return your original pair, and wait for your refund, before you order another size to try. Option B takes more time and runs the risk of the original pair fitting better. Option B is for customers who don’t want 2 outstanding charges on their credit card.

Quick instructions for returning your shoes:

  1. Order your replacement on here.
  2. We send out replacements for free, so use discount code INTL-EXCH and shipping will be $0.

    Important note: It might say “pre-order” for the SKU you want. We try to keep a few pairs on-hand for existing customers needing size exchanges, so we may be able to send you a replacement sooner than what it says, or even right away. If the current price is higher than what you paid at pre-order, REPLY to your order confirmation with your original order # and price paid and we will refund you the difference. We apologize in advance, but we can’t change the declared value or mark it as anything but Merchandise, because we don’t want your government banning us from doing business in your country. 

  3. If the current price is higher than what you paid at pre-order, REPLY to your order confirmation with your original order # and price paid. I'll refund the difference. 

Instructions for returning...

1) Make sure shoes are CLEAN, Like New.

Unlike other shoe companies, we're okay with you wearing your shoes outside. Just make sure you clean off any dirt or mud before sending them back. We appreciate your courtesy here.

If necessary, your local cobbler can make them good as new with a clean, condition, and shine.

  • Wrinkles? Okay! It's practically unavoidable.
  • Dirt or mud? Not Okay! Please clean this off.
  • Scuffs? Not Okay! Please have these buffed out. Your local cobbler is great at this.
  • Deep cuts or scratches? Never Okay! If you return shoes with deep cuts or scratches, you will lose your refund and your shoes.

2) Pack the items for Return:

Make sure the LEFT shoe tree goes into the LEFT shoe, and the RIGHT shoe tree goes into the RIGHT shoe. Switching the shoe trees can distort your shoes and forfeit your refund.

3) Shipping 

Send the returning pair of shoes to... 

Name: Carets - EasyPost
Address 1: 180 South 1140 West
Address 2: Suite 16A - Dock Door 15

City: Ogden
State: UT
Postal code: 84404

Tel: +1-626-709-6862

Since it’s a high-value package, insurance is recommended! Thank you =)

4) Refund. 

Please allow 10 business days once the item is received to process your refund. Refunds will be made to the original payment method. You will receive an email confirming your refund. Thank you!