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Returns - USA - Too Big

How Should My Shoes Fit?

The widest part of your feet should match with the widest part of your shoes, like the image below.

Easy Fix: Free Tongue Pads

If your shoes are only loose at the middle and back, while fitting fine in the toe box, we can send you some tongue pads — our compliments! Note this option is not exclusive of the others. If the tongue pads don’t help, you can still return for a full refund.

However, if the toe box is too loose, we should get you a smaller size. US whole sizes are measured in increments of 1/3 inch or 8.47 mm. One size down = 1/3 inch shorter. In this case, we have 2 options for you.


Return Option A: Compare Side-by-Side

You can order another size, compare them side-by-side with your current pair, and decide which one fits best.

The quick steps for Option A are:

  1. Order your replacement on here. (Important note: It might say “pre-order” for the SKU you want. We try to keep a few pairs on-hand for existing customers needing size exchanges, so we may be able to send you a replacement sooner than what it says, or even right away. If the current price is higher than what you paid at pre-order, REPLY to your order confirmation with your original order # and price paid and we will refund you the difference.)
  2. Compare your shoes side-by-side, and decide which fits best.
  3. Go to this page to request a free return label.
  4. You’ll get a label via email. Follow the instructions.
  5. Once we get your shoes back, we’ll issue your refund within 2 weeks, and you’ll get an email.

 

Return Option B: Return Now, Refund and Reorder

This method takes more time and is for customers who don’t want two outstanding charges on their credit card.

The quick steps for Option B are:

  1. Go to this page to request a free return label.
  2. You’ll get a label via email. Follow the instructions.
  3. Once we get your shoes back, we’ll issue your refund within 2 weeks, and you’ll get an email. (Important note: It might say “pre-order” for the SKU you want. We try to keep a few pairs on-hand for existing customers needing size exchanges, so we may be able to send you a replacement sooner than what it says, or even right away. If the current price is higher than what you paid at pre-order, REPLY to your order confirmation with your original order # and price paid and we will refund you the difference.)
  4. Order your replacement here.