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Returns - USA - Too Small

Note: US whole sizes are measured in increments of 1/3 inch or 8.47 mm. One size down = 1/3 inch shorter. 

Return Option A: Compare Side-by-Side

You can order another size, compare them side-by-side with your current pair, and decide which one fits best.

The quick steps for Option A are:

  1. Order your replacement here.

    Important note: It might say “pre-order” for the SKU you want. We try to keep a few pairs on-hand for existing customers needing size exchanges, so we might be able to send you a replacement sooner than what it says, or even right away.

    If the current price is higher than what you paid at pre-order, REPLY to your order confirmation with your original order # and price paid. We'll refund the difference.
  2. Compare your shoes side-by-side, and decide which fits best.
  3. Go here to request a free return label.
  4. You’ll get a label via email. Follow the instructions.
  5. Once we get your shoes back, we’ll issue your refund within 2 weeks, and you’ll get an email.

Return Option B: Return Now, Refund and Reorder

This method takes more time and is for customers who don’t want two outstanding charges on their credit card.

The quick steps for Option B are:

  1. Go to here to request a free return label. 

    Important note: It might say "pre-order" for the SKU you want. We try to keep a few pairs on hand for existing customers needing size exchanges, so we may be able to send you a replacement pair sooner than what it says, or even right away. If the current price is higher than what you paid at pre-order, REPLY to our order confirmation with your original order # and price paid and we will refund you the difference.
  2. Compare your shoes side-by-side, and decide which fits best.
  3. You’ll get a label via email. Follow the instructions.
  4. Once we get your shoes back, we’ll issue your refund within 2 weeks, and you’ll get an email.
  5. Order your replacement here.