Returns - USA - Too Small

Note: US whole sizes are measured in increments of 1/3 inch or 8.47 mm. One size down = 1/3 inch shorter.

 

Return Option A: Compare Side-by-Side


You can order another size, compare them side-by-side with your current pair, and decide which one fits best.


Do This:

  1. Order your replacement on https://caretsco.com/collections/main-store.
  2. Note: It might say “pre-order” for the SKU you want. I try to keep a few pairs on-hand for existing customers needing size exchanges, so I might be able to send you a replacement sooner than what it says, or even right away.
  3. If the current price is higher than what you paid at pre-order, REPLY to your order confirmation with your original order # and price paid. I'll refund the difference.
  4. Compare your shoes side-by-side, and decide which fits best.
  5. Go to https://caretsco.com/a/returns to request a free return label.
  6. You’ll get a label via email. Follow the instructions.
  7. Once we get your shoes back, we’ll issue your refund within 2 weeks, and you’ll get an email.


Return Option B: Return Now, Refund, Reorder


This method takes more time and is for customers who don’t want 2 outstanding charges on their credit card.


Do This:

  1. Go to https://caretsco.com/a/returns to request a free return label.
  2. You’ll get a label via email. Follow the instructions.
  3. Once we get your shoes back, we’ll issue your refund within 2 weeks, and you’ll get an email.
  4. Order your replacement on https://caretsco.com/collections/main-store.
  5. Note: It might say “pre-order” for the SKU you want. I try to keep a few pairs on-hand for existing customers needing size exchanges, so I might be able to send you a replacement sooner than what it says, or even right away.
  6. If the current price is higher than what you paid at pre-order, REPLY to your order confirmation with your original order # and price paid. I'll refund the difference.
Sizing, Fit, & Feel

I. Sizing

  1. Let's start by asking: What shoe size (US Men's) normally fits you best? To convert from other sizing standards, see this chart.
  2. Is that a Narrow width? Go one size down for our shoes.
  3. Is that a Medium width? Depending on how roomy you like the toebox, go one size down OR order the same size.
  4. Is that a Wide width? Order the same size for our shoes.
  5. Don’t know the width of your shoes? They’re most likely Medium. 

II. Fit & Feel

This image shows roughly how/where your feet should sit inside a pair of Carets, at right. 


At left is a typical dress shoe, same size and same Wide width. You can see that it is still 1 or 2 cm longer than ours. Most sleeker dress shoes have a fair amount of unoccupied space in the front. We took advantage of that and used it to give you a wide toebox without looking like it. Dress shoes get even longer if we start looking at chisel-toe and pointy-toe styles. But even though these conventional dress shoes are longer, you still feel cramped because of the heel lift and the fact that their shoes are widest at the ball of the foot. Ours are widest at the toes, as a foot naturally is.

If the widest part of your feet (i.e. your toes) occupies the widest part of our shoes, then you are wearing the right size.

Regarding groundfeel, Carets' outsole is 4mm thick, with another 4mm of leather and cork between that and your feet. The polyurethane we use for the outsole was selected for durability, which is more important than groundfeel in a shoe like this. The 2-part (polyurethane + leather/cork) design allows for the shoes to be resoled like good dress shoes and unlike most minimalist shoes.

Expect Carets to feel less like FiveFingers and more like flat-bottomed skate shoes with the insoles removed.


In the end, what matters most is that you are happy with your shoes! We will gladly take them back (365-day free returns and exchanges, click for details) and I am honored that you gave us a shot.