Returns - USA - Topline & Ankles

Sorry to hear about the topline bothering your ankles! In Version 4, we started using a softer piping for the topline, and we also lowered the topline, but apparently not enough. We will lower it further in Version 5. 

I know that the topline will break-in to a softness that is comfortable for you. However, I don’t want you to suffer in any way during that break-in! Can I send you a pair of heel grips to try, my compliments? These will create a temporary buffer between your foot and the problem area until it breaks-in after a few days.

How to use: Align the curve of the heel grip with the curve of the shoe's topline.

Additional notes:

  1. Some people might balk at modifying their shoes. But it’s the same as hemming your pants, or any other form of tailoring.
  2. These heel grips are pretty long so you can use them at full length, or you can trim them down to just the length you need.
  3. Applying the heel grips will not affect your return or refund.

Click HERE to Request Free Heel Grips!

Sizing, Fit, & Feel

I. Sizing

  1. Let's start by asking: What shoe size (US Men's) normally fits you best? To convert from other sizing standards, see this chart.
  2. Is that a Narrow width? Go one size down for our shoes.
  3. Is that a Medium width? Depending on how roomy you like the toebox, go one size down OR order the same size.
  4. Is that a Wide width? Order the same size for our shoes.
  5. Don’t know the width of your shoes? They’re most likely Medium. 

II. Fit & Feel

This image shows roughly how/where your feet should sit inside a pair of Carets, at right. 

At left is a typical dress shoe, same size and same Wide width. You can see that it is still 1 or 2 cm longer than ours. Most sleeker dress shoes have a fair amount of unoccupied space in the front. We took advantage of that and used it to give you a wide toebox without looking like it. Dress shoes get even longer if we start looking at chisel-toe and pointy-toe styles. But even though these conventional dress shoes are longer, you still feel cramped because of the heel lift and the fact that their shoes are widest at the ball of the foot. Ours are widest at the toes, as a foot naturally is.

If the widest part of your feet (i.e. your toes) occupies the widest part of our shoes, then you are wearing the right size.

Regarding groundfeel, Carets' outsole is 4mm thick, with another 4mm of leather and cork between that and your feet. The polyurethane we use for the outsole was selected for durability, which is more important than groundfeel in a shoe like this. The 2-part (polyurethane + leather/cork) design allows for the shoes to be resoled like good dress shoes and unlike most minimalist shoes.

Expect Carets to feel less like FiveFingers and more like flat-bottomed skate shoes with the insoles removed.

In the end, what matters most is that you are happy with your shoes! We will gladly take them back (365-day free returns and exchanges, click for details) and I am honored that you gave us a shot.